TERMS & CONDITIONS

WHAT IS THIS SECTION?
This section explains what services we will provide to you and the basis on which we will provide these services. Your instructions to us to proceed either to advise you or to arrange lending on your behalf, amount to your acceptance of the terms set out in this section. You will be provided with a hard copy of these Terms & Conditions to sign and return to us should you instruct us to obtain an Agreement in Principle from one of our overseas lenders.

OUR SERVICES
We offer 2 levels of service, our Standard service and our Gold service. Full details of the individual aspects of each service and the costs are detailed above. Whichever level of service you select, our aim is to provide you with a lender to finance your chosen property and assist you with the appropriate lender paperwork, however please bear in mind the final decision to lend rests with the chosen bank. Please note that a bank retains the right to withdraw products, change their Terms & Conditions or change their lending criteria without prior notice up to the point of completion. Additionally, the offer for lending made by the bank may significantly differ from the illustration we have provided. Should a bank decline your application or make a significantly different offer, we will endeavour where possible to find you an alternative source of funding. An alternative lender may not necessarily provide funding under the same Terms & Conditions as the previous lender. If you have disclosed all relevant information to us and the bank subsequently declines your application and we are unable to find you an alternative source of funding, we will refund your application fee less a sum of £95 for our administration costs.

Should your application be declined by the lender due to information you have not disclosed to us, you experience a change in your financial circumstances, cannot complete on your transaction due to a technical or legal issue, or you decide not to proceed with your application, the application fee is not refundable, but may be transferred to an alternative mortgage application. In addition to the application fee we may receive commission from the lender or product providers of the associated insurances.

HOW DO YOU PAY US FOR OUR SERVICES?

Please make all fees payable to Connect Overseas or complete the credit card authorisation form on the following page. All payments should be made within 7 working days of when they fall due.

*Our Gold Service is assured when you use one of the independent lawyers from our recommended panel.  Should you choose to instruct your own lawyer we cannot be held responsible for any delays in the legal process.  The cost of legal work is not included in our fees.  Only certain countries are currently eligible for the Gold Service.

WHAT ARE YOUR OBLIGATIONS TO US?
We can only advise you on the basis of the information you give us. You agree that it is in your best interests to, and that you will give us comprehensive information about yourself and your personal circumstances. Please note that we will rely on the information provided in the Decision in Principle document to form the basis of any information passed on to a potential mortgage lender in the process of the mortgage application.

It is important you inform us of any change in your financial circumstances, as this may affect the success of your mortgage application. It is in your and our mutual interest that your instructions are as clear and precise as possible and therefore you will, if requested, give us your instructions in writing.It is important that you allow sufficient time for the processing of your application which for some countries can be considerable longer than a UK mortgage application.

You accept that we cannot be held responsible should a lender be unable to provide a mortgage offer within any timescales that you may have committed to for your purchase. It is important that you respond to requests for information and documents promptly and fully. Please be aware we cannot normally submit an application to a lender until we have all the requested documents to support it.

You accept that we have no responsibility for the outcome of any valuation carried out by the mortgage lender or its approved valuers. You accept that any legal problems that may affect your ability to complete on your purchase should be resolved by your legal representative, ideally prior to the commencement of the mortgage application.

COMPLAINTS PROCEDURE
We aim to provide a high quality service.  However, if you have any queries or concerns about our work, please take them up first with our advisor working for you.  If that does not resolve that problem to your satisfaction, or you prefer not to speak to our advisor, then please take the matter up with the principle of Connect Overseas, Elizabeth Syms.  We maintain professional indemnity insurance covering the services we provide to you.

DATA PROTECTION
We will store and use any personal information about you to fulfil your instructions in accordance with the Data Protection Act 1998 (“the Act”).  This information may be made available to certain third parties such as regulatory authorities, our auditors or lenders, who may also be bound by the Act.

JOINT AND SEVERAL LIABILITY
If we are providing our service to more than one person under this Terms of Business and Client Agreement then each of you agree to be bound jointly and severally by them and that your are individually responsible for the performance of the obligations of all the signatories to this Agreement.

LEGAL JURISDICTION
This agreement will be governed by and construed in accordance with the laws of England and Wales and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.